Refund Policy
1. General Provisions
1.1. The final decision on refunds or provision of bonus compensation remains at the sole discretion of Sellpix LLC. We reserve the right to resolve any disputes individually.
1.2. This Refund Policy applies to all digital goods and services provided through the website https://sellpix.net/.
2. Methods and Timeframes for Refunds
2.1. Refunds on our Platform are processed directly to the original payment method within 3-14 business days from the moment the request is approved.
2.2. Once initiated, refunds to your original payment method may take between 1 (one) and 14 (fourteen) business days to appear in your account, depending on your payment provider.
2.3. In cases where refund to the original payment method is not possible, we will offer alternative compensation options.
3. Grounds for Refunds
3.1. You can request a refund under the following circumstances:
• Your Order was canceled
• The service provided was of extremely poor quality (subject to careful investigation and decision by Sellpix)
• An arbitration ticket was raised on the Order, and a decision for a refund or partial refund was made by the Sellpix Arbitration team
3.2. We structure refunds based on service categories:
3.2.1. Boosting Services (Seller Services):
• The service was not delivered on time or was partially completed
• The Seller harmed the Buyer's Gaming Account through the use of prohibited programs or improper conduct (e.g., bans, loss of status, in-game penalties)
• The Seller used resources or altered Gaming Account details without Buyer consent
3.2.2. In-game Currency (Goods):
• The Order was not fully delivered within the specified timeframe
• The Seller failed to inform the Buyer of significant risks leading to Gaming Account restrictions
• Currency was obtained fraudulently or through prohibited methods
4. Situations Where Refunds Are Not Possible
4.1. Refunds will not be provided in the following cases:
• The Order was mistakenly placed by the Buyer, and the service has already been delivered
• The Buyer initiated a chargeback through their payment provider without first contacting Sellpix Customer Support
• The refund request is due to market price changes after purchase
• The Buyer's Gaming Account faced penalties (e.g., bans, restrictions) due to their own actions (use of bots, prohibited software, toxic behavior, etc.)
• The Buyer logged into their Gaming Account during a boosting service without prior agreement with the Seller
5. Refund Request Procedure
5.1. To submit a refund request, please contact Sellpix Customer Support by a specialized button on your Order page or via our Online Chat on Website.
5.2. Standard Refunds: If your refund request is not related to an arbitration case, funds will be refunded to your original payment method within 3-14 business days after the refund is confirmed.
5.3. Refunds Requiring Arbitration: In cases where an arbitration process is necessary (e.g., due to disputes or extremely poor service quality), please allow 3 (three) to 5 (five) business days for an investigation.
6. Arbitration Proceedings
6.1. If a dispute with a Seller cannot be resolved directly, you may submit an arbitration request via our Customer Support team. Our Sellpix Arbitration team will review your case within 3 (three) to 5 (five) business days and will issue 1 (one) of the following decisions:
• A full refund
• A partial refund
• A refusal of refund (with detailed reasons provided)
7. Refunds to Your Original Payment Method
7.1. Refunds to your original payment method (bank or electronic wallet) are subject to the following rules:
• Refunds can only be processed to the original payment account used for the purchase
• No fees are charged for processing refunds – you will receive exactly the amount initially paid (including any fees deducted at the time of the transaction)
• Once initiated, refunds to your original payment method may take between 1 (one) and 14 (fourteen) business days to reflect in your Account, depending on your payment provider
8. Contact Information
8.1. For any further inquiries or clarifications regarding this Refund Policy, please contact our Customer Support team:
• Email: sellpix.net@gmail.com
• Telegram: @sellpix_support
• Online Chat on Website
8.2. Last Updated: [25.09.2025]